Purpose of Position: To work in conjunction with the Executive chef to oversee and manage all team members, facility performance, and the consistency of service delivery for all areas of hospitality. To oversee and manage the operating performance of the Private Dining Club.

Report to: Corporate office CCL

Job Duties and Responsibilities:

  • Manages unit performance to meet budgeted objectives
  • Coordinates daily FOH and BOH unit operations
  • Maintains member satisfaction by being actively aware of member needs proactively, monitoring and evaluating and auditing food and beverage service offerings
  • Overseas the running of all aspects of the Club that Food Inc. is operating
  • Maintains a safe, secure and healthy facility by establishing, following and enforcing sanitation standards and procedures
  • Creates a welcome and “feel-at-home” atmosphere for all members and visitors
  • Maintains professional relationships with all team members and building staff
  • Assists in the development of an ideal operating model
General Management:
  • Assists in the development and management of all communication to members and residents
  • Exceptional leadership skills, including motivation and goal setting
  • Manage hourly staff, their appearance, skill levels and efficiency so that labor costs are minimized and consistent with expected performance
  • Assist in recruiting, education and supervision of all personal on the team
  • Working with onsite Executive Chef on staff motivation and communication
  • Looks for opportunity to improve
  • Assists in the selling of the banquet venue services and dining experiences available within the club
  • Listen, observe and manage the needs of all members
  • Create and manage all daily, weekly and monthly reports required
Service and Training
  • Ensures that all floor staff are fully versed and educated on all aspects of the established service protocols
  • Ensures that all floor staff always present the best version of themselves when actively engaging with members and adhere to all service standards consistently

Please email with CV/Resume, cover letter, salary requirements and availability. Please reference General Manager in the subject of your email.