“Colin Cowie’s events are the gold standard for creating unforgettable experiences. His relentless pursuit of excellence sets him apart in the customer service industry. Following his advice, you will impress your customers, and keep them coming back for more.”

In today’s world, service is the only true differentiator, making The Gold Standard a must-read book for anyone interested in improving service in their business. Colin Cowie’s mastery of service excellence delivery is unsurpassed and can be applied in virtually any industry. This is a guidebook to success as he shares all of his secrets to creating happy and loyal customers in a compelling ‘how to’ anecdotal style.”

“In Colin’s enjoyable, fascinating book he shares his secrets of A+ customer service. Now readers can surprise their own clients and customers with what their clients and customers didn’t know they wanted. That’s the ultimate in proactive service.”

“Colin’s engaging writing style is evident from the first page. His unique references exploring standards of excellence ranging from McDonald’s fries in North Dakota to a royal wedding in Doha make this book truly stand out. Frankly, it’s the best first-person analysis I’ve read on the topic of customer service. It’s an enjoyable read with unforgettable practical advice you can put into use immediately.”

“Great customer service begins long before the customer walks in the door. It’s created, planned, it’s organized, with each step thought through in a way that your customer is sure to enjoy a seamless, unsurpassed experience that they want to repeat, over and over again. In his book, Colin tells you how your can create your own version of The Gold Standard.”

“Colin Cowie is a master at creating unforgettable experiences. His latest book is a must-read for all those seeking new ways to elevate their services, delight their customers and build lasting relationships.”

“I truly believe Colin Cowie’s The Gold Standard is more timely than ever, as businesses look to engage with the shifting needs of their guests. A copy of this powerful book in the hands of the people who work with you can elevate the experience of everyone involved and undoubtedly increase the size of your audience.”

“Colin is the epitome of the Gold Standard . As a hospitalitarian at some of the finest luxury hotels, clubs & real estate developments in the world, I have looked to Colin to help me transform my teams to ensure a memorable guest experience for all! Thank you Colin for your fabulous visionary leadership.”

“Incredible nuggets of wisdom. Nothing teaches like experience and the insight that Colin Cowie shares in The Gold Standard is a must read. Inspirational and energizing for those who aspire to deliver the absolute finest in customer service.”

“What I enjoy most about restaurant life, is the sense that I am inviting the world to dinner. There is a rarefied thrill in surpassing our guests’ high expectations— every day, year in, year out! If your goal is consistent excellence, Colin’s The Gold Standard offers you far more than you expect. Everyone who works with me, is going to have a copy!”